FAQ
Frequently asked questions
Everything you need to know before you start. Still have a question? We're on WhatsApp around the clock.
Getting started
What is IPTV?
IPTV (Internet Protocol Television) delivers live TV channels and on-demand video over your internet connection instead of cable or satellite. You watch through an app on your TV, streaming stick, phone or computer, with no dish, cable box or technician visit.
How quickly can I start watching?
Most customers are watching within minutes. Message us on WhatsApp, confirm your plan and device, and we send your login details plus a setup guide for your exact device.
How does the free trial work?
Message us on WhatsApp with the device you want to use and we activate a free 24-hour trial. No payment details are needed. When the trial ends, you can choose a plan or simply stop. There's nothing to cancel.
Do I need to sign a contract?
No. Every plan is prepaid for the length you choose (1, 3, 6 or 12 months). There is no contract, no hidden fee and no auto-renewal.
Plans & billing
Which plan length should I choose?
If you want to try things out, start with the free trial and then a 1-month plan. If you already know you like the service, the 12-month plan gives the lowest monthly price.
What does "devices" mean in a plan?
It is the number of screens that can stream at the same time. You can install the app on more devices, but only the number in your plan can play simultaneously. A 2-device plan lets two people watch different channels at once.
How do I pay?
When you order on WhatsApp, we share the available payment options and confirm your total before you pay. Your account is activated as soon as payment is confirmed.
Can I upgrade or add devices later?
Yes. Message us on WhatsApp at any time and we will move you to a longer plan or add devices, and only charge the difference for the time you have left.
Does my plan renew automatically?
No. Plans never auto-renew. We send you a reminder on WhatsApp before your plan ends, and you decide whether to renew.
Devices
Which devices are supported?
Amazon Fire TV and Fire TV Stick, Android TV and Google TV, Samsung and LG smart TVs, Apple TV, iPhone and iPad, Android phones and tablets, Windows PCs and Macs, and MAG and Formuler set-top boxes. See the devices page for details.
Does it work on Roku?
Roku does not support the player apps IPTV needs. You can mirror from an Android phone or Windows PC, but for the best experience we recommend adding an inexpensive Fire TV Stick or Google TV device to the same TV.
Can I watch when I travel?
Yes. Your account works on any reliable internet connection, at home or away. Just stay within the number of devices in your plan.
Streaming quality
What internet speed do I need?
We recommend at least 10 Mbps for HD, 15 Mbps for Full HD and 25 Mbps for 4K, for each screen that is streaming. A wired Ethernet connection or a strong 5 GHz Wi-Fi signal gives the most stable picture.
What should I do if a channel buffers?
First restart the app and your router, and check that no large downloads are running. If it continues, message us on WhatsApp with the channel name and your device and our team will help you fix it.
Support
How do I contact support?
All support happens on WhatsApp, 24/7. Message +1 (555) 123-4567 and a real person will reply, usually within minutes.
Reseller program
How do reseller credits work?
One credit activates one month on one connection. A 3-month plan for one device uses 3 credits, and a 12-month plan for two devices uses 24. You choose the plan length for each customer.
Can I set my own prices?
Yes. You buy credits from Northstar TV and charge your customers whatever you like. The difference is your margin.
Do I need experience to become a reseller?
No. Many resellers start with friends and family. We walk you through activating your first customers on WhatsApp, and you can share our setup guides with them.
Is there a monthly fee or minimum target?
No. You only pay for the credit packs you buy, and there is no sales target to hit.
Who supports my customers?
You are their first point of contact. If something needs our help, message us on WhatsApp (+1 (555) 123-4567) and we reply 24/7.
Try it free tonight
Message us on WhatsApp and we'll set up a free 24-hour trial on your device in minutes. No card, no contract.